Remix

PROJECTS

Kijiji Trust & Safety

Comprehensive trust framework to reduce fraud and increase buyer confidence in marketplace transactions.

UX Research

Systems Design

Freshii Moderated Study

Testing mobile ordering flows with 8 participants to identify pain points in customization and checkout.

Moderated Testing

TTC UX Redesign

Restructuring Toronto's transit IA to help commuters find schedules, plan trips, and access service alerts faster.

IA Redesign

Usability

Kijiji Trust & Safety

Comprehensive trust framework to reduce fraud and increase buyer confidence in marketplace transactions.

UX Research

Systems Design

TTC UX Redesign

Restructuring Toronto's transit IA to help commuters find schedules, plan trips, and access service alerts faster.

IA Redesign

Usability

Freshii Moderated Study

Testing mobile ordering flows with 8 participants to identify pain points in customization and checkout.

Moderated Testing

Kijiji Trust & Safety

Comprehensive trust framework to reduce fraud and increase buyer confidence in marketplace transactions.

UX Research

Systems Design

TTC UX Redesign

Restructuring Toronto's transit IA to help commuters find schedules, plan trips, and access service alerts faster.

IA Redesign

Usability

Freshii Moderated Study

Testing mobile ordering flows with 8 participants to identify pain points in customization and checkout.

Moderated Testing

WRITING

Best Buy

Analysis

Evaluating in-store vs. online customer journeys across omnichannel touchpoints.

Experience Research

Best Buy

Analysis

Evaluating in-store vs. online customer journeys across omnichannel touchpoints.

Experience Research

Best Buy

Analysis

Evaluating in-store vs. online customer journeys across omnichannel touchpoints.

Experience Research

Duolingo

Behavior

Investigating how gamification affects motivation and retention among learners.

Behavioral Research

UX Research

Duolingo

Behavior

Investigating how gamification affects motivation and retention among learners.

Behavioral Research

UX Research

Duolingo

Behavior

Investigating how gamification affects motivation and retention among learners.

Behavioral Research

The Third

Experience

A research-driven investigation into the impact of gamification on learner motivation and retention.

UX Research

The Third

Experience

A research-driven investigation into the impact of gamification on learner motivation and retention.

UX Research

The Third

Experience

A research-driven investigation into the impact of gamification on learner motivation and retention.

UX Research

Looking to start a project or you need consultation? Feel free to contact me.

Ontario, Canada

lenna.huawork@gmail.com

behance.net/nhuxu